ZOR Software
We build the systems a restoration network runs on: the operations suite its crews work in, and the IT desk that keeps every franchise running.
A restoration franchise needs two different things from software: a place to run the work, and somebody to call when the tools stop working. We build both, and we run them.
Operations
The suite a restoration franchise runs on.
A loss arrives, becomes jobs, and moves: crews scheduled, inspections and photographs recorded, compliance milestones met, estimates and job costs kept straight, equipment and stock tracked. Customers, adjusters and trade partners each get their own way in, seeing their own part of it and nothing else.
What it doesIT support
The desk every franchise calls.
Tickets with response times that are measured rather than promised, the hardware and licences each franchise holds, and remote help when something has to be fixed now. Raised by the person with the problem, worked by a technician, and visible to both.
What it doesRaise it with the IT desk rather than emailing somebody directly. A ticket has a response time attached to it, and you can see where it is.