What we build
Two products, and what each one is for
Described in the words the work uses, not the words software uses.
Operations
HOUZWare
The suite a restoration franchise runs on.
A loss arrives, becomes jobs, and moves: crews scheduled, inspections and photographs recorded, compliance milestones met, estimates and job costs kept straight, equipment and stock tracked. Customers, adjusters and trade partners each get their own way in, seeing their own part of it and nothing else.
- Losses and jobsOne loss, the jobs beneath it, and the clock on each.
- Crews and schedulesWho is going where, today and tomorrow.
- Inspections and photographsRecorded on site, attached to the job.
- Compliance milestonesWhat is due, and what is overdue.
- Estimates and job costWhat was approved against what it is costing.
- Equipment and inventoryWhat is deployed, and what is on the shelf.
- Customer, adjuster and partner portalsEach audience, its own door.
IT support
ZOR Helpdesk
The desk every franchise calls.
Tickets with response times that are measured rather than promised, the hardware and licences each franchise holds, and remote help when something has to be fixed now. Raised by the person with the problem, worked by a technician, and visible to both.
- Tickets with real SLAsMeasured, pausable, and reported on.
- Device and asset inventoryWhat each franchise has, and who holds it.
- Knowledge baseThe fix, before the ticket.
- Remote assistanceManaged devices and servers, audited.
- Onboarding and offboardingAccounts, equipment and access, as a checklist.
Asking about either one
If you work at a franchise on the network, the IT desk is the fastest route. For anything else, write to us.